Refund policy

RETURN & REFUND POLICY

Last Updated: September 24, 2026

At OPL TEES, we are committed to providing our wholesale customers with quality merchandise and accurate orders. Because we operate as a wholesale supplier and offer closeout, licensed, and specially priced merchandise, our return policies differ from those of traditional retail stores.

This Return & Refund Policy applies to purchases made through OPLTEES.COM and, where applicable, orders placed directly with an OPL TEES sales representative.

ALL SALES ARE FINAL

Unless merchandise is defective, damaged, incorrectly shipped, or otherwise approved for return by OPL TEES, all wholesale sales are final.

We do not accept returns or exchanges for:

Change of mind
Unsold merchandise
Slow-selling merchandise
Customer ordering errors
Incorrect size or quantity ordered by the customer
Merchandise that does not fit the customer's clientele
Price changes after purchase
Closeout or clearance merchandise
Discontinued merchandise
Pre-packs, case packs, or assorted merchandise because of preferred sizes, colors, or styles

Please carefully review all product information, quantities, sizes, colors, assortments, and pricing before submitting your order.

DAMAGED, DEFECTIVE OR INCORRECT MERCHANDISE

If you receive merchandise that is damaged, defective, or different from what was ordered, please contact OPL TEES within 7 calendar days of delivery.

Email info@opltees.com and include:

Your order or invoice number
Item or style number
Quantity affected
Description of the issue
Clear photographs of the affected merchandise
Photographs of the carton and shipping label when shipping damage is involved

We may request additional photographs or information to verify the claim.

SHORTAGES & ORDER DISCREPANCIES

Customers are responsible for inspecting and counting merchandise promptly upon delivery.

Any shortage, incorrect quantity, missing merchandise, or other order discrepancy must be reported to OPL TEES within 7 calendar days of delivery.

Claims submitted after this period may not be eligible for adjustment.

RETURN AUTHORIZATION REQUIRED

Do not return merchandise without prior authorization from OPL TEES.

All approved returns must receive authorization and return instructions before merchandise is shipped back.

Unauthorized returns may be refused and returned to the sender at the customer's expense.

Approval of a return request does not automatically guarantee a refund or credit. Returned merchandise may be inspected before a final determination is made.

CONDITION OF RETURNED MERCHANDISE

Unless the merchandise was received damaged or defective, approved returns must generally be:

Unworn
Unwashed
Unaltered
Unprinted or undecorated
In original condition
In original packaging when applicable
Complete with original tags, labels, packaging, and accessories when applicable

Merchandise that has been worn, washed, altered, embroidered, screen printed, heat transferred, relabeled, damaged after delivery, or otherwise modified is not eligible for return unless OPL TEES determines that the merchandise had a qualifying defect before modification.

CLOSEOUT & ASSORTED MERCHANDISE

Certain merchandise sold by OPL TEES may be closeout, overstock, liquidation, discontinued, assorted, or specially priced inventory.

Minor packaging variations or reasonable variations in assortment, labeling, packaging, color shade, or presentation may occur with certain closeout merchandise and do not necessarily constitute a defect.

Where an item is sold as an assortment or pre-pack, individual sizes, colors, or styles generally cannot be exchanged separately.

APPROVED REFUNDS OR CREDITS

After an approved return or claim has been reviewed, OPL TEES may, as appropriate and subject to applicable law, provide:

Replacement merchandise
Store credit
Account credit
Refund of the applicable merchandise amount

The appropriate resolution will depend on the circumstances of the claim and merchandise availability.

Original shipping and handling charges are generally non-refundable unless the return results from an error by OPL TEES or as otherwise required by law.

RETURN SHIPPING

If a return results from an error by OPL TEES or qualifying defective merchandise, we will provide instructions regarding return shipping.

For any discretionary return approved for reasons unrelated to an OPL TEES error, the customer may be responsible for return shipping and related costs.

Please do not ship merchandise back until you have received return instructions.

REFUSED OR UNAUTHORIZED RETURNS

Shipments refused without prior authorization may be subject to return freight, redelivery, handling, or other carrier charges.

Refusing delivery does not automatically cancel an order or qualify the order for a refund.

ORDER CANCELLATIONS

Please contact OPL TEES immediately if you need to request an order cancellation.

We cannot guarantee cancellation once an order has entered processing, been packed, had shipping arranged, or been released to a carrier.

Orders that have already shipped cannot be canceled and will be subject to this Return & Refund Policy.

WHOLESALE PURCHASES FOR RESALE

OPL TEES merchandise is primarily sold for wholesale and resale purposes. Customers are responsible for determining whether products are appropriate for their business, customers, sales channels, and intended use before purchasing.

Purchasing merchandise does not guarantee resale performance or profitability.

CONTACT US

For returns, damaged merchandise, shortages, order discrepancies, or other questions regarding this policy, please contact:

OPL TEES
OPLTEES.COM
Email: info@opltees.com
Phone: (213) 770-1050

Please include your order or invoice number when contacting us so we can assist you as quickly as possible.